Contact Us

Get In Touch

At The Clock Store, we pride ourselves on being approachable and available when our customers need us. Use the button below to send us a message and we’ll get back to you as soon as we can.

Message Us

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Chat with Us

Live Chat Now

Email Us

hello@theclockstore.co.uk

Hours

M-F: 10am–4pm

CALL Us

01909 268 568

Contact The Clock Store

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Our Head Office

The Clock Store
Time Media Services
6A Amelia Court
Retford
DN22 7HJ

F.A.Q.

General Questions

Whether you’re searching for a new clock that will fit perfectly into a space or simply have a fascination with quality timepieces which have their own stories to tell, The Clock Store has something for you. In this section, we cover some of the most commonly asked questions posed by our customers, allowing you to find answers quickly. Remember, if we haven’t answered your question here, you can contact us at any time and ask directly. Everyone at The Clock Store is here to help in any way we can.

What is The Clock Store?

The Clock Store is your one-stop-shop for clocks, bringing together a wide variety of timepieces in one place crafted by the most talented artisans from across the world.

Can I trust The Clock Store?

We are proud of our growing reputation as purveyors of quality clocks from around the globe. Our aim is to ensure our customers’ satisfaction with our service, and we’re always happy to share the reviews and recommendations we receive.

What type of clocks do you sell?

At The Clock Store, we don’t restrict ourselves – we’re interested in the whole spectrum of quality clocks. So, on our website at any given time you’ll find grandfather and grandmother clocks, cuckoo clocks and carriage clocks. Keep checking back for new additions.

How will my clock be shipped?

That all depends on the clock you order and your location. Every listing makes clear the delivery costs associated with that clock, and we’re happy to answer any queries you may have about the delivery process. Rest assured, the safe delivery of your new clock is one of our primary concerns.

I’m not happy with my clock. Can I return it?

We have a comprehensive returns process available to customers who are unhappy with their purchase. In addition, our team are happy to try and resolve any concerns about either the item or the returns process. Please get in touch if you have a problem.

SHipping

Delivery Options

Fast Delivery

We aim to dispatch your new clock as quickly as possible with no unnecessary delays.

Transparency

We’ll let you know when your clock’s been dispatched and when you can expect to receive it.

TrackinG

Track your new clock using the information given from our supply partners.

Protected PackageS

Expertly prepared packaging ensures the safety of your new clock throughout the delivery process.

Report Damaged Item

Has your clock arrived damaged? Let us know immediately and we’ll contact you to discuss.

Return a Package

You can return your clock using our dedicated returns process. Get in touch to learn more.

Track A Package

Eagerly awaiting your new clock? You can contact us to request a tracking number.

About The Clock Store

We source premium clocks from artisans all over the world; including Japan, Germany and Italy. Most of our clocks are made by clockmakers whose families have specialised in clock making for generations.

Head Office

Time Media Services
6A Amelia Court
Retford
DN22 7HJ